Privacy Policy

What is our policy?

When you use the Cannect website you consent to the collection and use of your information by Cannect. Cannect is committed to protecting the privacy of its clients and website users. We have taken measures to ensure that the information we gather from you will be secure and confidential.

What information do we need and what do we do with it?

The information we need when you communicate online with Cannect may include your name, email address, mailing address, phone number, mortgage information, credit score bracket and income bracket. This information allows us to provide you with the most accurate quote possible.

Accuracy of personal information?

You will be able to change, alter, or delete your personal information if requested. Cannect also makes every effort to keep all personal information it holds accurate, complete, and current. Cannect will update any changes to personal information when received, in writing, from you. If Cannect holds personal information about an individual which can be established by the individual to be inaccurate, Cannect will take reasonable steps to correct it.

How do I access my personal information?

You have the ability to access all your personal information by contacting Cannect at any time. If you have any questions regarding the personal information held by Cannect, you should, in writing, contact Cannect’s Privacy Officer at 83 Navy Wharf, Toronto, Ontario, M5V 3S2 or at Cannect will respond to any written requests within 30 days of receiving written notice. Cannect will keep records of enquiries and/or objections and will document their resolution. Cannect will conduct all investigations in a timely, fair, and impartial manner.

How do we protect your information?

Cannect takes measures to ensure that every online communication with our clients meets our high standards of privacy and security. In addition, we take strong measures to protect all customer data against unauthorized access.

Do we have “cookies”?

Cookies are small bytes of information that are stored by your browser on your computer’s hard drive. Cannect cookies allow us to recognize each returning client and their relevant information so that you do not need to input the same information more than once. We do not place any personally identifying confidential information in your cookies. In addition, cookies are not used to access information entered on the secure server. Secure server information may only be accessed when you enter your user name and password.

Will we share any of your personal information?

Absolutely NOT! That’s why it’s personal. Cannect will not trade, sell, or rent your personal information (such as name, address, phone number, or company name) to third parties without your consent. And, we also protect your privacy by limiting employee access to and use of customer data. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information.

So why do we collect personal information?

The answer is simple—so that we can improve your relationship with Cannect. The better we know each other, the better we can communicate with and support one another.

Will we change our policy?

If we alter our privacy policy in any way we will post those changes here so you can be aware of anything that may affect you in the way we disclose information. Our policy has not changed since January 2018.

Where can I get more information?

Cannect takes the issue of protecting your privacy seriously. If you have any concerns or questions, feel free to contact us at 416.766.9000 or via email at